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Contact our Customer Team

Let us know if you're experiencing issues trying to access your claim in any way.

We aim to repond to enquiries within 3 days

In case we need to contact you
Please provide details here, importantly please include your claim reference(s) to avoid delays responding to your query

We are currently experiencing delay in progressing all claims. The Government introduced a new claims system in 2021, which we are required to use. Problems with the system have delayed claims across the entire industry. While Carpenters Group is coping with the new system better than other law firms, our claims are also affected and we ask for your patience while we try to push your claim through the new system – which we will do as quickly as possible.

We are lobbying hard for improvements in the process, and while there have been some improvements we are pressing for more.

Let us know if you're experiencing issues trying to access your claim in any way.

We aim to respond to enquiries within 3 days.